(212)  862 - 0054

Director of Housing

POSITION SUMMARY

The Housing Director provides strategic leadership, daily operational management, and regulatory oversight for Heritage Health and Housing, Inc.'s portfolio of Single Room Occupancy (SRO) and HUD-subsidized affordable housing units. Reporting directly to the Chief Executive Officer (CEO) and Chief Financial Officer (CFO), this executive operational role is responsible for ensuring total compliance with U.S. Department of Housing and Urban Development (HUD) regulations, directing facility operations, overseeing financial budgeting and rent billing, and collaborating closely with supportive social services teams. The ideal candidate will balance rigorous operational excellence and regulatory compliance with a compassionate, trauma-informed commitment to serving formerly homeless individuals, low-income tenants, and adults living with complex health and mental health conditions.

KEY RESPONSIBILITIES & ESSENTIAL FUNCTIONS

1. Regulatory Compliance & HUD Management

· Programmatic Oversight: Direct and maintain all compliance activities across HUD housing programs, including Project-Based Section 8, Shelter Plus Care, and Continuum of Care (CoC) funding streams.

· Audits & Physical Inspections: Prepare for, coordinate, and lead annual Management and Occupancy Reviews (MOR), Real Estate Assessment Center (REAC) physical inspections, NYC regulatory audits, and independent financial reviews.

· Tenant Recertifications: Oversee tenant intake, eligibility determination, and mandatory annual income recertification workflows in strict alignment with HUD Handbook 4350.3 REV-1 guidelines.

· Voucher Submissions & Reporting: Prepare, verify, and submit accurate monthly Housing Assistance Payments (HAP) vouchers, occupancy reports, and annual progress documentation to HUD and local municipal housing authorities.

2. Property & Facility Management Operations

· Occupancy Optimization: Maintain a sustained portfolio occupancy rate of 95% or higher across all SRO sites by accelerating unit turnover, streamlining intake pipelines, and expediting referral processing.

· Facility Standards & Code Compliance: Partner with Facilities Management, building superintendents, and maintenance crews to supervise routine repairs, manage capital improvement projects, and ensure full compliance with NYC Housing Maintenance Code, DOB, FDNY, and DOHMH regulations.

· Property Management Systems: Leverage property management databases (Yardi, RealPage, or Foothold/AWARDS) to track rents, process maintenance work orders, monitor compliance milestones, and maintain electronic tenant archives.

3. Team Leadership & Supervision

· Multi-Site Staff Supervision: Directly manage Program Directors, Property Managers, and Compliance Specialists across multiple SRO facilities, fostering high accountability, professional growth, and staff retention.

· Staff Training & Development: Design and deliver comprehensive training modules covering HUD statutory requirements, Fair Housing policies, trauma-informed resident engagement, and standard operating procedures (SOPs).

· Performance Management: Conduct annual performance appraisals, establish key performance indicators (KPIs), address performance gaps proactively, and expedite recruitment to minimize department vacancies.

4. Financial, Budgetary & Contract Management

· Fiscal Budget Administration: Manage multi-million-dollar operating budgets across the housing portfolio, optimizing resource utilization, curtailing discretionary expenditures, and meeting fiscal targets in coordination with executive leadership.

· Rent Roll & Arrears Management: Supervise rent collection procedures, track tenant arrears, establish structured repayment agreements, and coordinate with legal counsel on landlord-tenant filings when strictly necessary.

· Contract & Grant Oversight: Manage contract renewals, compliance amendments, and corrective action implementations in close partnership with the CFO, Finance, and Legal departments.

5. Supportive Services Integration & Tenant Relations

· Cross-Functional Coordination: Collaborate closely with clinical directors, case managers, and social services staff to deliver integrated, trauma-informed care and preserve long-term housing stability for vulnerable residents.

· Conflict Resolution & Grievance Handling: Act as executive point of escalation for complex tenant grievances, building community matters, and high-conflict landlord-tenant disputes, deploying restorative mediation and diversion practices to minimize evictions.

REQUIRED QUALIFICATIONS & EXPERIENCE

· Education: Bachelor’s degree in Public Administration, Human Services, Urban Planning, Business Administration, or a related field required. Master’s degree (MPA, MSW, MA, or MBA) strongly preferred.

· Professional Experience: Minimum of 7 years of progressive management experience in supportive, affordable, or SRO housing, with demonstrated expertise working with formerly homeless populations, individuals with mental health conditions, and adults in recovery.

· Supervisory Experience: Minimum of 5 years of proven experience directly supervising multi-site housing operations, property managers, and compliance specialists.

· Technical & Regulatory Mastery: In-depth, verifiable knowledge of HUD regulations (Handbook 4350.3), HAP voucher administration, Section 8, Fair Housing and ADA guidelines, and New York-specific housing programs (e.g., NYSSHP, HRA, DHS master leasing, NYC 15/15).

· Professional Certifications: HUD Certified Housing Manager (CHM), Certified Professional of Occupancy (CPO), or Registered Housing Manager (RHM) designation strongly preferred (or required to be obtained within 6 months of employment).

· Core Skills & Systems: Advanced proficiency in property management software systems (Yardi Voyager, RealPage, or AWARDS), advanced Microsoft Excel capabilities, and outstanding cross-functional communication and executive mediation skills.

COMPENSATION & BENEFITS

• Salary Range: $110,000.00 to $120,000.00 annually (commensurate with qualifications and experience / DOE). • Benefits Package: Heritage Health and Housing, Inc. provides a comprehensive competitive benefits package including medical, dental, and vision insurance coverage, generous paid time off (PTO) and paid holidays, retirement plan options, and professional development support.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Location: 100% In-Person / On-Site position based at Heritage Health and Housing administrative offices with routine on-site operational visits across multi-site SRO properties located throughout New York City. • Physical Demands: Ability to conduct routine physical property walk-throughs, ascend/descend stairs, inspect mechanical rooms, and navigate multi-story residential buildings. • Schedule: Standard business hours with required operational flexibility to respond to urgent building emergencies, regulatory deadlines, or critical tenant incidents as needed.