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Glass Buildings

The Heritage HealthCare Center And heritage center for behavioral health Patient Portal Security & Privacy

To keep your information private, the Portal uses encryption, which is a safe connection between the portal and your computer. Encryption helps to deliver your health information and health related communication securely between the portal and your computer. As with any electronic communication, there are risks. Heritage Health and Housing, Inc., and the Heritage Health Care Center (“Heritage”) work hard to keep your information private and secure. There are steps you need to take to keep your health record safe.


If you suspect someone has gained access to your health information call — right away to report the incident.

Tips to protect your health information:

  1. Only give Heritage a private, personal email address – not a shared or work email address. Heritage will email you when new items have been posted in your Portal – like messages, appointment reminders, and more. We will not send health information over email.

  2.  Never tell anyone your Portal password – unless you want that person to see your health record. You are responsible for protecting your username and password.

  3. Only log on to the portal on your own computer, cell phone, or tablet – or a computer you can trust. And make sure you are using a password protected internet connection or land-line connection. Using a friend’s computer, public computer (like at the library), or a work computer puts you at a higher risk of others seeing your health record.

  4. Tell us immediately if your email address changes. If we do not have your email address, we can’t send you messages about the Portal.

  5. Change your password right away if you think someone found out your password. If someone knows your My Heritage password, they can access your health information.

Note: The list above includes suggestions and is not a complete list of ways to protect your health information. 


Never use the Portal in the case of an emergency. Call 911 immediately if you are having a medical emergency. Communication with your Care Team via the portal is not instant. Never use the Portal for urgent health concerns. If you need to see your doctor the same day, always call.


Terms & Conditions

To provide you with high-quality health care services, Heritage collects, creates and maintains health information about you. We are required by law to maintain the privacy of this information. This Notice of Privacy Practices describes how we use and disclose your health information and explains certain rights you have regarding this information. We are required by law to provide you with this Notice and we will comply with its terms during the period when it is in effect.

Information We Protect

We protect any information that identifies you or could be used to identify you that relates to your health, your treatment or your health insurance benefits. Your name, address and other basic identifying information is protected even if unaccompanied by information about your health, treatment or benefits.

Notice of Privacy Practices Download:

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